We always try our best to make our all items same as picture shown on this website. All items featured on this Web site represent the types of gifts BDGift.COM offers and may vary depending upon availability. Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category if your requested gift is not available. Flowers may substitute with another color if requested color is not available. Basket, vase, bears, chocolate packets may vary and subject to substitute with size, color, shape, brand etc when original (shown our website) is not available in our stock. Take note we deliver almost all the places within Bangladesh but If the delivery address is far from our courier office (For provincial delivery) or not covered for delivery, recipient needs to pick up the item from our advised courier office. Recipient or buyer will be notified the advisory. If customer not satisfied with item for any reason, item may be replaced if recipient can send back the item as delivered within 3 working days, but cannot be refunded.

Delivery time guarantee will be suspended during extreme weather such as typhoon, heavy rain etc. Incomplete shipping address might cause delay delivery! If your recipient's address is incorrect, item will not be delivered and no refund will be made.